Shell Vacations Launches Sales Program to Japanese Visitors to Hawaii
While Hawaii continues to rank as the most desired domestic vacation destination of U.S. residents...
by Marge Lennon

Make Your Customer Number Two
The vast majority of customer service strategies use the idea of making the customer their top priority...
by Michael D. Brown, MBA

Breathable Fabric Shade Structures
Family resorts are always looking for something new and innovative to attract guests and keep them...
by Danielle Cibello

Customer Service from the Inside Out
Jerry loved his job and he loved his clients. He truly enjoyed helping them. His Customer Service Index...
by Laurie Brown

Passing of an Icon: Jackie Randal Richardson, RRP “The Jack of All the Trades”
“I never met a man I didn’t like.” --Will Rogers That quotation could easily have been from Jack...
by Alan N. Schlaifer

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Articles
November/December '07

Train for gain or feel the Pain!
Vacation ownership veteran Dora Edmonson once told me that after a few months of working at her first...
by Sharon B. Drechsler, RRP

Put Your Owners on Vacation
One of the first things I learned about successful timeshare resorts is that they place a high premium...
by Dora Edmonson

Luxury Defined
Much has been made in recent years of the manner in which people define luxury...
by Kristine Steffen, IIDA, CID

Managing Personality Conflicts & Negative Attitudes in the Workplace
They’re here, there, everywhere. They upset managers and fellow employees--even themselves...
by Greg Smith